- When does WCCF Gives begin and end?
- Why don’t I see the charity I want to support?
- Is there a minimum donation?
- What types of credit cards are accepted?
- Why can’t I use my credit card gift card?
- My credit card was declined. What do I do?
- I didn’t get a receipt via email. Why?
- I’m having problems with this site. What should I do?
- What if I want to give by check?
- When will I know the results of WCCF Gives Day?
- What will the Foundation do with donors’ contact information?
When does WCCF Gives begin and end?
The event will take place on September 12, 2019 between the hours of 8 a.m. and 8 p.m. EST. Throughout the day, we will post how well the participating charities are doing on this site as well as the Washington County Community Foundation’s Facebook and Twitter pages.
Why don’t I see the charity I want to support?
To participate in WCCF Gives, a charity must complete and submit an application annually. The deadline to register for WCCF Gives is June 1 each year. If your charity is not listed, please encourage it to contact us for information about WCCF Gives.
Is there a minimum donation?
The minimum gift is $25. There is no limit to the amount of money you may give (although the maximum amount of your gift eligible for the match pool for a specific charity is $10,000 per charity). You may donate to as many charities as you wish.
What types of credit cards are accepted?
Visa, Master Card, and Discover will be accepted. Debit Cards will be accepted too. Credit card gift cards will not be accepted.
Why can’t I use my credit card gift card?
The processing fees for credit card gift cards (5%) are typically higher than those of normal credit cards (up to 3%). Please note that donors do not pay the 3% processing fee when they make a donation through our site. For example, if you make a $100 gift to a charity, that charity will receive $97. However, donors do have the option of covering the cost of the credit card processing fee by checking the appropriate box when making a donation.
My credit card was declined. What do I do?
Please contact your credit card company directly. Note: You should first verify you are entering all your information correctly. A transposed number, or putting in the wrong billing address, can cause a card to be declined.
I didn’t get a receipt via email. Why?
The receipt could be in your junk filter, or an incorrect email address could have been entered. If you need a receipt please call (724) 222-6330.
I’m having problems with this site. What should I do?
Please call our office at (724) 222-6330.
What if I want to give by check?
In addition to website donations, the WCCF will also be accepting contributions via check, which will be eligible for the bonus pool if they are received at the Foundation by 8:00 p.m. on Gives day. Check-writing donors wishing to support multiple charities are encouraged to submit only one check for the total amount along with a completed WCCF Gives Check Contribution Form, which will be available in July. Checks must be made payable to “WCCF.”
When will I know the results of WCCF Gives Day?
We will post updates on this website, Facebook, and Twitter as gifts are received. We encourage everyone to regularly check these pages throughout the day. But please understand that all of this information is preliminary. It is our objective to verify the contribution totals as soon as possible. The grant checks will be presented to the participating charities in October.
What will the Foundation do with the donors’ contact information?
All donor contact and gift information received during WCCF Gives will be sent to the respective organizations unless you request anonymity. The Foundation will send you information about philanthropic issues and opportunities throughout the year, and we encourage you to visit the WCCF website often for the latest news about our organization.